Cit-e-Net technical support is included as a part of our annual subscription fees. Cit-e-Net also includes training for your users as part of our initial setup services.
- Online Support - All Cit-e-Net users have access to our online Help area where we keep you informed about software updates, tutorials and the latest tips. Cit-e-Net also offers e-mail troubleshooting as well as a user discussion forum for users to share their questions and solutions with each other.
- Telephone Support - All Cit-e-Net users have access to our support specialists via telephone during normal business hours.
- E-mail Newsletter - Get the latest tips on how to get the most out of Cit-e-Net. Provided on a regular basis.
In an effort to help our clients more easily understand and utilize the Cit-e-Net modules, online help is also included within our Administration Control Center. In addition to the master online user manual, which lists step-by-step instructions for a variety of user tasks, we also have implemented context-sensitive online help within each application module.
Hosting & Monthly Usage Statistics
Cit-e-Net application hosting is included as a part of our annual subscription fees, which includes 24 x 7 high-speed connection, daily backups and all necessary hardware, software and network maintenance.
Since Cit-e-Net maintains the hardware and software that runs the Cit-e-Net service, we handle all technical maintenance and support issues for you.
Monthly web site usage information and statistics are also included as a part of our annual subscription fees.